Billing, cancellation, downgrade, and refund help

Billing questions often depend on your account record, current plan, payment status, and checkout history. CostRadar support can explain the normal behavior, but account-specific billing decisions should be reviewed by a human.

Managing billing

Account owners can manage billing from the Billing area in CostRadar. Depending on account state, this may allow plan changes, payment method updates, invoice review, or access to the billing portal.

If you do not see billing controls, confirm that you are signed in as an account owner.

Canceling

Cancellation stops renewal for future billing periods. Access commonly continues through the end of the paid period shown in billing. Because exact behavior can depend on subscription state, contact support if timing matters.

Downgrading

Downgrading can reduce available subscriptions, viewer seats, or plan-specific features. Before downgrading, review connected subscriptions, team members, notification channels, and reports your team relies on.

If your account currently exceeds the target plan limits, CostRadar may require cleanup or support review before the change completes.

Refunds

Refund eligibility is not something the support bot should promise. Contact human support for refund review, duplicate charge concerns, failed payment issues, tax questions, invoice corrections, or annual billing changes.

What to include in a support request

Include your account email, current plan, the billing action you attempted, any error shown in CostRadar, and the approximate date of the charge or invoice. Do not send full payment card numbers.