When to email human support
Situations where customers should email human support for account, billing, privacy, or ambiguous product issues.
The CostRadar support bot can answer many product and Azure cost-monitoring questions, but some issues require a human review.
Email support for account-specific billing
Ask for human support when the question involves refunds, failed payments, duplicate charges, invoices, annual billing changes, cancellation timing, or unusual plan state.
Email support for privacy or deletion
Privacy requests, account deletion questions with legal implications, data export requests, retention questions, and access concerns should go to human support.
Email support for security concerns
Email support@costradar.io immediately if you suspect unauthorized account access, leaked Azure credentials, a webhook sent data to the wrong place, or a teammate has access they should not have.
Email support for inconsistent product data
Ask for help when CostRadar and Azure Cost Management disagree for a finalized historical period, an anomaly reference cannot be found, a connected subscription shows the wrong owner or plan behavior, or repeated cost pulls fail after permissions were checked.
Email support when the bot is unsure
If the answer depends on internal account records, current legal policy, private operational state, or a product behavior not covered by public help articles, the bot should stop guessing and direct the user to support@costradar.io. The bot cannot contact support, open a ticket, or guarantee follow-up.